Intelligent Surface for OTRS 6

Intelligent Surface is now compatible with OTRS 6. It includes a brand new admin interface and more improvements. For all premium members it is available from now on available as FTP download. A Lite Version is also available at the download section. Premium memberships including the new version are discounted until April, 30 2018.

Danish Translation & IS 5.0.4 – OTRS6 Version up next

Thanks to Jens Larsen Intelligent Surface comes now with a danish translation with todays 5.0.4 release. It also fixes a SubQuestion bug in single level hierarchies on Premium Versions. A small update on OTRS6: All 5.x Version of Intelligent are incompatible with it as the DB structure and API were massively changed. Intelligent Surface 6.0… Continue reading Danish Translation & IS 5.0.4 – OTRS6 Version up next

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Intelligent Surface for OTRS5

Intelligent Surface is now compatible with OTRS5 and does no longer require any additional Perl modules. For all premium members it is available from now on available as FTP download. A Lite Version is also available at the download section. An Update to Intelligent Surface for OTRS4 is also available back porting the latest fixes… Continue reading Intelligent Surface for OTRS5

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Intelligent Surface for OTRS 4 Update

The latest update 4.0.7 adds HTML Ticket creation (also available with the Lite version) The created ticket content can be edited via the ISTicket.tt template. Premium members find this update on the FTP Server. The Lite Version is available in the Download area or for the first time also on OPAR.

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Update 4.0.5 available

Intelligent Surface for OTRS 4 was updated to version 4.0.5 and includes bugfixes regarding direct forms and global questions. The Premium version is available on the FTP Server for our customer and the Lite version can be found here as usual.

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Intelligent Surface for OTRS 4.0 released

The free and premium version are now available for Download. The free Intelligent Surface Lite is available in the Download area. The feature enhancedPremium Member Version can as usual be found on the FTP Server. You can also give the Lite Version a test drive with our OTRS Demo.

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Free Intelligent Surface Lite for OTRS 3.3

Easily create ticket forms and minimise callbacks. Starting today there is a free Intelligent Surface version for OTRS 3.3 available in the download section. Please Check the Info page on the differences between Lite and Premium.

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Intelligent Surface Premium 3.3.4 released

Premium members can now download Intelligent Surface 3.3.4 for OTRS 3.3 from ourFTP-Server Changes in this version: Delegation of tickets is now optional Delegation of tickets option default to off Refactoring Please note that this version requires Perl Modules Method::Signatures and Data::Alias to be installed!

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OTRS nginx Tutorial updated

As our server was recently updated to Ubuntu 14.04 LTS we updated our OTRS nginx guide.

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