The latest update 4.0.7 adds HTML Ticket creation (also available with the Lite version)
The created ticket content can be edited via the ISTicket.tt template.
Intelligent Surface for OTRS 4 was updated to version 4.0.5 and includes bugfixes regarding direct forms and global questions.
The Premium version is available on the FTP Server for our customer and the Lite version can be found here as usual.
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