The latest update 4.0.7 adds HTML Ticket creation (also available with the Lite version) The created ticket content can be edited via the ISTicket.tt template. Premium members find this update on the FTP Server. The Lite Version is available in the Download area or for the first time also on OPAR.
Intelligent Surface for OTRS 4 was updated to version 4.0.5 and includes bugfixes regarding direct forms and global questions. The Premium version is available on the FTP Server for our customer and the Lite version can be found here as usual.